Keep up with an ever-changing business world by planning for change, and take steps to properly implement and continually improve SAP environments.
Avantra team Brenton O'Callaghan, Head of Customer Success, Simon Wilson, COO, Tom Kelly, Director of sales for UKI, Tyler Constable, Director of Sales Engineering N.A., and Christian Schweizer, Senior Solutions Engineer, recently discussed the topic of change.
Specifically, how you can prepare to modernize your AIOps platforms, to help your organization keep up with the unknowns of the world.
Learn the importance of change from a business and technology perspective to continue holding market share, despite what’s occurring in the ever-changing business world by asking:
Let’s dive in.
Business— and the world around us— is continually changing.
How does your organization plan for change so that your business can continue (uninterrupted) amid change? To answer this question, an enterprise needs to consider changes in two different ways:
When technology changes, our business processes must also pivot to accommodate the shift. Modernizing your processes can include an overhaul of everything from your SAP environment to process and business model innovation, to inventing new outs on a platform.
When change happens and an organization is caught flat on their feet — unable to pivot as needed — your entire IT team’s workflow is affected. You will notice confusion in:
Despite the known pain points of stagnancy, organizations commonly run into issues during times of change because:
Change can happen at any time. Are you ready for it? Ensuring your organization is resilient, predictable, and one step ahead, is the difference between a minor tech issue becoming a business ops issue or not.
Imagine a scenario where your organization receives notifications that an error has been fixed, rather than a notification telling you that you need to fix something.
With SAP, it's possible to have this proactive approach, but to encourage this process an enterprise must:
IT people and business people should both have the ability to react and change quickly. With SAP, you can turn your enterprise into a proactive entity, operating as well as your best person does.
As environments grow, multiple, and build out quickly, they need to focus on repeatability and reliability to remain efficient. So how do you achieve the utopia of proactivity?
A comprehensive plan should be a three-pronged approach, zeroing in on the business, technology, and the often-overlooked element of human change.
Specifically, when implementing Avantra, we remind organizations to think about:
Don’t take change lightly. It’s OK to be skeptical about the capabilities of SAP. That’s precisely why technology vetting is increasingly essential.
For example, think about “Service Now,” which is historically tricky to integrate with SAP.
With Avantra, it’s very straightforward.
Using Predictive Resources Consumption, you can see the ease of accessibility. Instead of waiting for a file system to hit 80-85% as we did back in the day, you can determine the file system is filling up and can see it takes a certain amount of time. You can then easily use ‘Service Now’ to extend the file system, and the command goes back into Avantra to use script or API calls to extend.
What should you think about first before beginning the actual implementation process with Avantra? Before beginning, consider whom you’ll enlist for help, and what technical components can affect the overall rollout.
A common question is whether Avantra is agent-based or agentless. While we do both, we recommend agents, because they give more in-depth insights into an SAP system and the OS level of the SAP system.
With an agent, even if the SAP system stops, you can still see what is happening on the server itself. On the same note, if the internet drops or becomes unreliable, the agent will still collect information from the server, because the server is still up and running. Agentless versions require remote access, and won’t give you the same insights — especially on the OS level, and can pose security vulnerabilities.
Once you’ve modernized your AIOPs platform, it’s easy to fall into a static way of working, but the goal is to keep the push to constant improvement.
Business and technology won't stop changing just because you've modernized once, which means innovation is essential.
To create successful program improvements, encourage people to think creatively. Learn from different perspectives and listen to what can be done better. Encourage:
Remember, integration is multidisciplinary, so having working groups and multiple perspectives drives an innovation agenda.
Is your team ready for some necessary change? Learn how Avantra can help.