SAP AIOps that lets MSPs add clients, not headcount

Avantra is a multi-tenant AIOps and automation platform built for SAP-focused managed service providers. It gives MSPs a single console to monitor, automate, and report on every client’s SAP estate — from ECC through S/4HANA and RISE — so delivery teams can add clients without adding headcount.

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99.995%
availability achieved by Nagarro
60 to 80%
less manual time on system refresh at x1F
125+
systems automated across 15+ financial services clients

Trusted by SAP teams and service providers worldwide

Navisite
Nagarro
Protera
x1F
Absoft
LGC
Howdens
IKEA
Radisson
Strauss
Scotts Miracle-Gro
Navisite
Nagarro
Protera
x1F
Absoft
LGC
Howdens
IKEA
Radisson
Strauss
Scotts Miracle-Gro

The market MSPs are navigating

New expectations on top of existing hosting

MSPs supporting SAP face new challenges delivering value-added Cloud ERP services while maintaining leadership in full-service SAP hosting.

Cost and productivity pressure on legacy contracts

Cost and productivity pressures continue to influence traditional managed hosting contracts, squeezing margin out of the existing delivery model.

A market in transition

Avantra supports SAP-centric firms with industry-leading AIOps and automation, built for the market’s shift from traditional hosting and support to a value-added Cloud ERP model.

Avantra is designed for MSPs managing SAP at scale

Select a capability to see what it includes.

We run and maintain ECC for existing customers

ECC deployments make up more than half of production SAP environments, and many customers are perfectly happy with their existing solutions. MSPs maintaining legacy deployments must manage operations, security, and business availability in an environment of rapidly changing vendor support and existing operations tooling.

Multi-tenant visibility across all ECC client landscapes
Automated SolMan and Landscape Manager migration checks
As Solution Manager, Focused Run, and Landscape Manager move toward end of mainstream maintenance, Avantra provides a purpose-built replacement
Secure a stable solution set for existing operations without sacrificing future flexibility

We manage customers during migrations to Cloud ERP

Managing the transition between traditional deployments and Cloud ERP is technically complex. Migration doesn't happen overnight, leaving most environments with a hybrid mix for an extended time. MSPs have a golden opportunity to help customers successfully innovate and migrate to Cloud ERP – safely, securely, and with business continuity for the entire journey, regardless of timeline.

Single console spanning ECC, hybrid, and Cloud ERP simultaneously
Confidently manage SAP anywhere it runs with a single presentation of system availability, health, and management statistics
Cutover validation and go-live readiness checks per client
Per-client migration progress visible to service delivery leads

We manage and bring added value to Cloud ERP deployments

Cloud ERP Private may change where SAP runs, but not the best practices for running it. Leading Managed Service Providers recognize the difference between basic Cloud ERP Private and customer expectations for truly turnkey SaaS ERP… and deliver.

Free basis teams from everyday tasks to focus on value-added services and customer support
Grow your MSP without accelerating costs while providing better support to the end user
Per-client SLA and availability reporting on schedule
125+ systems automated across 15+ financial services clients

Five wins for managed service providers with Avantra

1

Elevate service delivery through AIOps

In a crowded market where many MSPs offer the same basic stack, Avantra provides a competitive edge by elevating your service level through AIOps. Nagarro reached 99.995% system availability running Avantra across its hybrid SAP landscapes.

2

Cut manual Basis work

Avantra automation eliminates countless common, repetitive tasks when managing SAP, including complex, long-running tasks such as system refresh. x1F cut manual system-refresh time by 60–80%.

3

Scale capacity without scaling headcount

Eliminate the repetitive, non-value-add activities soaking up operations resources without creating value. x1F automated 125+ systems across 15+ financial services clients on a single platform.

4

Turn cost centers into profit centers

Avantra transforms your cost centers into profit centers by enabling new, high-margin service offerings, reducing dependency on additional CAS packages for select operational tasks — freeing Basis capacity for services you can sell, not just staff.

5

Cover the whole estate, not just Cloud ERP

One console spans ECC, S/4HANA migrations, and Cloud ERP Private and RISE deployments, giving MSPs a single presentation of system availability and health across every client, regardless of where each one sits on the journey.

What a purpose-built SAP platform actually does

General observability and APM tools are built to watch infrastructure — hosts, containers, uptime — not the SAP application layer underneath a managed service book. For an MSP running dozens of client SAP estates, that gap shows up as manual Basis work, per-client reporting nobody automated, and tickets a generic dashboard can’t diagnose. A purpose-built SAP AIOps platform closes that gap by understanding SAP system roles, dependencies, and application health — not just the infrastructure underneath — across every client in the book.

Capability
What it means for an MSP's book of business
SAP-specific AIOps, not generic monitoring
Differentiates service delivery in a market where many MSPs run the same basic stack.
Multi-tenant platform
One purpose-built console for managing many client SAP estates, instead of per-client tooling.
Automates repetitive Basis work, including system refresh
Frees capacity to take on more clients without adding headcount.
Single view across ECC, migrations, and Cloud ERP
One console covers every client regardless of where they sit on the hosting-to-Cloud-ERP journey.
High system availability at scale
Supports uptime commitments across a large, hybrid client estate.
Reduces dependency on added CAS packages
Turns existing cost centers into sellable, high-margin service offerings.

Model it against your own book of business

Bring the shape of your client base. We will walk through what automation would remove from the delivery model.

Book a demo
Real Results

The most successful MSPs run SAP with Avantra

Nagarro
Nagarro
Case Study
Nagarro's SAP operational breakthrough — industry-leading uptime
Nagarro automated complex hybrid SAP landscapes with Avantra, eliminating manual bottlenecks to achieve global scale and strict uptime targets.
Read the Case Study
x1F
x1F
Case Study
x1F goes beyond monitoring — true SAP automation
x1F scaled its SAP operations using Avantra, automating 125+ systems to reduce manual risk and costs for 15+ financial clients.
Read the Case Study
Absoft
Absoft
Case Study
Absoft gets future-ready — next generation of SAP managed services
Absoft partnered with Avantra to automate SAP on Azure, replacing manual maintenance with self-healing, proactive operations for enhanced customer value.
Read the Case Study

What onboarding actually looks like

The questions service delivery heads ask before the first steering meeting.

Time to value
Live in days, not months — connect SAP landscapes using standard integration points and start monitoring immediately without long professional services engagements.
Tenancy model
Shared platform with logically separated tenant boundaries per client; MSP-defined automations and monitoring rules apply across all clients from a single admin console.
Estate coverage
ECC, S/4HANA (on-prem and RISE), and Cloud ERP Private across 500+ deployments; also database, middleware, and hyperscaler infrastructure underneath SAP.
Client reporting
Automated per-client availability, health, and management statistics. Reports can surface directly in client portals without manual compilation.
Integrations
SAP Cloud ALM, ServiceNow, and PagerDuty among key integrations; standard ticketing and alerting pipelines connect in hours, not weeks.
Commercial model
Placeholder — confirm current MSP licensing and packaging with Avantra before publication. Ask about the MSP partner program.
FAQ

Questions MSPs and their buyers ask

Have questions? We've answered the most common ones. Reach out if you'd like to know more.

Generic IT monitoring watches hosts and infrastructure; it doesn't understand SAP system roles, dependencies, or application-layer health. SAP-specific AIOps and automation tooling is built for the SAP layer itself, giving MSPs a single presentation of system availability, health, and management statistics across the business and on a per-client basis — something general observability and APM tools aren't designed to do.
Yes. Avantra gives MSPs a single view across ECC, S/4HANA migrations, and Cloud ERP deployments, so clients running a hybrid mix for an extended period are covered from one console rather than needing separate tooling per estate.
Avantra is built as a multi-tenant platform, giving MSPs a single presentation of system availability, health, and management statistics across the whole business and on a per-client basis — so your team keeps one operational view instead of switching tools per client.
By automating repetitive Basis tasks like system refresh, Avantra reduces the manual effort behind existing contracts — transforming cost centers into profit centers by freeing capacity for new, high-margin services instead of more headcount.
As Solution Manager, Focused Run, and Landscape Manager move toward end of mainstream maintenance, Avantra gives MSPs a purpose-built alternative for managing complex, multi-client SAP estates. See the Solution Manager transition guide for a deeper look.
Placeholder answer. Confirm current MSP licensing and packaging with Avantra before publication.