There is an incredible amount of literature about the post-COVID workplace. Some companies have already sent their employees back to the office where allowed, and others are considering not renewing leases, instead preferring to invest the money in off sites and employee happiness.
Wherever your company lies on the gamut, IT Operations will inevitably change for the good, and better. What might this look like, and how can you prepare?
The same applies if you use Software as a Service (SaaS): you need to understand how the vendor provides support and hold them to the same standards you would if you were delivering it yourself.
Besides, bots are excellent at repetitive tasks and are happy to do them all day long, completing thousands of times more checks than a human could ever do.
Smart employers will create guides for home working and ensure that people have the right screen height, keyboard, and chair. They will use HR resources to check in on employees and make sure they have what they need to stay healthy.
For example, in an IT Operations use case, it is possible to integrate Slack into Freshdesk and Jira, so an incident coming in can be routed into a chat channel and directly into the bug system.
I believe there will be significant COVID-19 benefits to the workplace, many of which are well overdue. We can drive efficiencies in IT Operations with automation, better tooling, and give people more exciting work to do, as well as flexible work locations. Let’s make sure we take the opportunity before life goes back to normal!
This article was originally published in CEOWorld Magazine