John Appleby

IT operation transformations do not have to be complicated, and they will save you money

The last thing executives want is a surprise call from the IT department telling them the SAP system is down. Unfortunately, that call happens a lot more than it should. In a better scenario, the IT team would become aware that something was going sideways hours before making the call, and would proactively work on the problem. And in an ideal world, automation would not only alert the IT team of the expected problem condition, but also avert the problem from ever occurring, avoiding the need for the call entirely.