Notification Escalation

Simple Escalation Path Setup
No complex setups required, just define who gets which message and when.

No DevOps, IT, or management team likes to get an email or text message for every single SAP system anomaly that may or may not apply to them. First, Avantra compounds notifications to eliminate trivial, inconsequential anomalies into a single “smart” alert. Then, instead of blasting the whole team, Avantra allows you to define an escalation path, specifying which person or team to alert first, second, third, and so on. You can also define how long to wait for an acknowledgment or resolution at each level before escalating the matter to the next. That way, the on-call team can investigate, address or dismiss anomalies without needlessly interrupting (or waking) half of the organization.