No DevOps, IT, or management team likes to get an email or text message for every single SAP system anomaly that may or may not apply to them. First, Avantra compounds notifications to eliminate trivial, inconsequential anomalies into a single “smart” alert. Then, instead of blasting the whole team, Avantra allows you to define an escalation path, specifying which person or team to alert first, second, third, and so on. You can also define how long to wait for an acknowledgment or resolution at each level before escalating the matter to the next. That way, the on-call team can investigate, address or dismiss anomalies without needlessly interrupting (or waking) half of the organization.
Organizations rely on Avantra for comprehensive monitoring, smart alerts, and notification escalations concerning their SAP landscape, but most enterprises also utilize separate ticketing or other support systems to engage their support teams. Avantra provides a pre-built integration with ServiceNow for sending notification escalations to its ticketing system, as well as sharing configuration data for the system assets Avantra monitors. In addition, Avantra escalation paths support outbound communication via APIs with other ticketing and support systems.
Years in Business
Active Avantra Agents
HANA Systems Monitored
Years SAP Partner
Olaf Eichkorn, Leader of SAP Basis Team | City of Zurich