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    Know. Early.
    SAP Notification Escalation

    Ensure the right person gets notified of an issue at the right time—and acts on it in a timely manner.

    251422 Avantra Brand Icons_200x200_Central SAP system management
    Simple Escalation Path Setup
    251422 Avantra Brand Icons_80x80_Open support ticket
    Ticketing and Support System Integrations

    Simple Escalation Path Setup

    No complex setups required, just define who gets which message and when.

    No DevOps, IT, or management team likes to get an email or text message for every single SAP system anomaly that may or may not apply to them. First, Avantra compounds notifications to eliminate trivial, inconsequential anomalies into a single “smart” alert. Then, instead of blasting the whole team, Avantra allows you to define an escalation path, specifying which person or team to alert first, second, third, and so on. You can also define how long to wait for an acknowledgment or resolution at each level before escalating the matter to the next. That way, the on-call team can investigate, address or dismiss anomalies without needlessly interrupting (or waking) half of the organization.

    Escalation notification path

    Ticketing and Support System Integrations

    Seamlessly integrate Avantra’s escalations with your ticketing and support system.

    Organizations rely on Avantra for comprehensive monitoring, smart alerts, and notification escalations concerning their SAP landscape, but most enterprises also utilize separate ticketing or other support systems to engage their support teams. Avantra provides a pre-built integration with ServiceNow for sending notification escalations to its ticketing system, as well as sharing configuration data for the system assets Avantra monitors. In addition, Avantra escalation paths support outbound communication via APIs with other ticketing and support systems.

    Ticketing systems integration

    You’ll Never Receive an Unnecessary SAP System Notification Again

    Get the info you need to decide if Avantra is right for your SAP landscape.

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    By The Numbers

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    Years in Business

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    Active Avantra Agents

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    SAP Checks/day

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    HANA Systems Monitored

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    Years SAP Partner

    Increase SAP Automation, Operational Transparency, and Actionable Insights with a Single Solution

    We've decreased the department’s administrative burden, freeing the team to pursue new, valuable business initiatives. New systems can be added to the monitoring process in an efficient and effective way. Avantra's implementation and operating costs were only a small fraction of competing products.
    Olaf Eichkorn-1
    Olaf Eichkorn
    Leader of SAP Basis Team | City of Zurich
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    White Paper: 3 Hidden Cloud Challenges & How to Solve Them

    Find out if your company will be ready to conquer the unexpected challenges of running SAP in the cloud.

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