Creating Time: Automation as a Time and Quality Builder for UMB

The Challenge: Time-Intensive SAP Operations

UMB AG, a Swiss IT service provider, supports customers across consulting, cloud, digital transformation, infrastructure, and security. Dedicated to its motto of “creating time”, UMB’s SAP operations were becoming increasingly demanding. Manual effort to monitor systems, evaluate SAP HotNews, implement upgrades, and maintain quality left teams tied to repetitive tasks, detracting from strategic and customer-centric work.

The Solution: Automation with Avantra AIOps

UMB turned to the Avantra AIOps platform to automate SAP operations and reclaim time and quality:

• Automated evaluation of SAP HotNews with system-specific reporting
• Automated kernel upgrades saving 2–3 hours per landscape
• Security baseline monitoring with push-button rollout
• Fast, automated onboarding of new systems
• Integration with ITOM systems like ServiceNow for automated ticketing and transparency

The Impact: Time Savings and Higher Quality

Avantra delivered measurable benefits:

• Freed team time previously spent on manual HotNews evaluation (up to ~30 hours per situation)
• Faster onboarding and monitoring setup with reduced manual work
• Higher consistency and quality in service delivery
• Automated reporting and dashboards increased transparency for customers
• Maintenance tasks, such as OS upgrades and system copies, became more efficient and reliable

The Takeaway: Automating for Time and Quality

By leveraging Avantra’s intelligent automation and monitoring, UMB AG transformed SAP operations from manual overhead to a highly automated, high-quality service engine. Time savings no longer equate to sacrificed quality. Instead, automation enables UMB to deliver consistent service, faster onboarding, and meaningful insights while preserving internal resources for high-value work.

At a Glance

Challenges

• Increasingly time-intensive SAP operations
• Need to ensure security baselines for a growing customer base
• Recurring tasks like kernel upgrades requiring manual effort
• Transparent reporting for customers

Benefits with Avantra

• Significant time savings through automation
• Automated onboarding of new systems
• Consistent service delivery quality
• Direct integration with customers’ ITOM solutions