Observability in Action: Scotts Miracle-Gro’s Journey to 90% SAP Efficiency
Gains

As the global leader in branded lawn and garden products, Scotts Miracle-Gro
operates at massive scale, processing over 3 billion data rows per week. With a lean
IT team and mission-critical SAP workloads running on AWS, the company needed
real-time insight, faster system refresh, and fewer manual touchpoints.

They turned to Avantra, the intelligent observability and automation platform
purpose-built for SAP landscapes.

The Challenge: Operational Bottlenecks Slowing Digital Transformation

Scotts’ SAP Basis team was contending with several pain points:

• Manual, error-prone workflows consuming expert timemulti-cloud and regional data centers
• Lack of integration between SAP system health and ServiceNowmillion per hour
• Overwhelmed with more than 500 support tickets monthly
• Prolonged system refreshes taking 4 days and 5 staff
• QA test environment refreshes taking 3 days with frequent outages
• Downtime incidents detected late, risking service continuity

An unexpected outage—discovered hours after it began—catalyzed the search for a digital operations platform. Avantra quickly emerged as the ideal AIOps partner.

The Solution: End-to-End SAP Automation with Real-Time Visibility

With Avantra, Scotts gained a full-stack, AI-powered AIOps solution tailored to SAP
environments.

Key capabilities included:

• 24/7 SAP landscape monitoring via real-time observability dashboards
• Automated anomaly detection with integration to ServiceNow ticketing
• Built-in automation workbooks for complex workflows like system refresh
• Predictive analytics using AI/ML to surface performance risks and trends
• Personalized dashboards for root cause visibility and fast troubleshooting

Avantra eliminated the need for manual spreadsheet-based tracking and gave Scotts
IT the tools to work smarter—not harder.contracts.

The Impact: Fewer Tickets, Faster QA, and a 95% Drop in System Refresh Time

Avantra helped Scotts Miracle-Gro shift from reactive maintenance to strategic enablement:

• Support tickets dropped from 500+ to <50/month — a 90% reduction
• System refresh now takes 4 hours, down from 4 days — 95% faster
• QA testing refresh cut from 3 days to 4 hours — with real-time insight
• Simultaneous refresh of up to five SAP systems, managed by a single engineer
• Implementation time for observability and ServiceNow ticketing: just weeks
  
  

The Takeaway: Empowering IT to Focus on What Matters

With Avantra’s intelligent automation, Scotts no longer sacrifices innovation for stability. SAP Basis engineers now focus on high-value projects—from cloud migrations to advanced analytics—while Avantra ensures round-the clock visibility, system health, and faster issue resolution.

Deployment was swift: observability features were live in weeks, and automation templates enabled fast rollout across systems. ServiceNow integration took just one day, enabling auto-ticket generation for anomalies with built-in remediation guidance.

At a Glance

Challenges

• Overwhelming support tickets (>500/month)
• Long and manual system refresh (4 days)
• QA refresh process caused outages and delays
• IT talent burdened with routine maintenance
• Lack of real-time system visibility and insight

Benefits with Avantra

• 24/7 SAP observability across systems
• ServiceNow integration reduced tickets by 90%
• System refresh duration cut by >95%
• QA environment updated in hours, not days
• Freed IT to focus on cloud, DB migration, and strategy