Cloud-Powered SAP Excellence: Protera’s Journey to Transparent, Automated Operations

Protera, a global managed services provider specializing in SAP and cloud migrations, needed to deliver exceptional operational transparency, rapid root cause analysis, and optimized cloud costs for its customers. As a leader in SAP-to-cloud transformations, Protera sought a multitenant monitoring platform that could manage diverse environments, streamline operations, and keep clients fully informed.

They chose Avantra, the intelligent observability and automation platform purpose-built for SAP landscapes.

The Challenge: Delivering Transparency Across Every SAP Environment

Protera’s SAP Basis and operations teams faced demanding requirements:

• End-to-end operational transparency for all customer landscapes
  
• Faster root cause analysis to cut resolution times dramatically
  
• Cloud cost control through automated server scheduling
  

With customers running both SAP and non-SAP workloads in hybrid and cloud environments, Protera needed a scalable, multitenant platform capable of delivering real-time insights to the right people while keeping operations lean and agile.

The Solution: Intelligent Automation and Observability at Scale

By implementing Avantra Enterprise, Protera gained unprecedented operational control:

• Unified, real-time dashboards providing system compliance, process performance, and landscape health in a single view
  
• Automated monitoring and intelligent alerts for SAP and non-SAP systems, routed to the correct stakeholders
  
• Noise reduction via smart alert targeting, ensuring only relevant teams are notified
  
• Cloud efficiency with automated start/stop of servers, avoiding unnecessary costs and eliminating manual error
  

The Impact: Faster Resolutions, Leaner Teams, Happier Clients

With Avantra, Protera has redefined managed SAP service delivery:

• 70% faster root cause identification — 15 minutes instead of an hour
  
• Continuous, proactive monitoring for greater reliability and faster interventions
  
• Improved team efficiency, enabling smaller teams to deliver more value
  
• Engaged workforce, as consultants focus on high-value, strategic work
• Full-stack coverage, managing SAP and related non-SAP systems with equal confidence

The Takeaway: Transparent, Cloud-Optimized SAP Operations

What began as a search for better SAP monitoring evolved into a complete operational transformation. With Avantra’s automation, observability, and cloud optimization features, Protera now operates with unmatched transparency, efficiency, and scalability - delivering superior customer experiences while optimizing costs.

At a Glance

Challenges

• Full operational transparency for all clients
  
• Need for a scalable, multitenant monitoring solution
  
• Removal of repetitive, manual tasks to focus on innovation

Benefits with Avantra

• Real-time, relevant visibility to the right people
  
• Rapid, accurate root cause analysis
  
• Automation of repetitive monitoring tasks
  
• Significant cloud cost savings via automated server management