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    End of Life and Support Announcement for Syslink Xandria version 6.0

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     This announcement provides as a notification that Avantra has begun the End-of-Life (EOL) and support process for version 6.0 of Avantra. Version 6.0 served many customers well since June 2016, and is being replaced by Avantra version 7.1.

    The upgrade process is straightforward and simple, most customers already upgraded and using this version for over a year.


    Avantra v7.1 introduced many exciting new features including

    • Dashboard for complete landscape visibility -new and intuitive dashboards and extensive reporting capabilities provide complete visibility into MSPs and enterprise SAP landscape performance and KPIs and resource utilization
    • Using predictive resource planning companies can proactively budget and plan their hardware and personnel resources, preventing problems from occurring.
    • Real-time audit readiness - using Avantra allows engineers to provide a detailed audit trail for every change done in the system in a press of a button, saving enterprises weeks of preparation while helping ensure compliance with security policies.
    • New interface monitoring features to allow for business process monitoring

    Please see the delta presentations in the download area (navigate to component Avantra Documentation) or Avantra v7.1 release notes. For detailed upgrade procedure, please check the user’s guide (under section Upgrading Avantra).

    Below are some key dates to acknowledge: 

    Milestone

    Definition

    Date

    End-of-Life (EOL) Announcement

    End-of-Life notification distributed via email to customers

    July 31st, 2018

    Monthly Reminder Notifications

    Monthly notifications emailed to customers regarding EOL process until the End-of-Life date  

     

    End-of-Life and End of Support

    No further support, or upgrades to version 6.0. All customers expected to be on version 7.0 or higher

    December 31st, 2018

    For customers having a current Support Agreement for a product who have elected not to migrate to a new product by the end of engineering support, continued limited technical support assistance will be made available, subject to the availability of resources. This limited assistance after the end of engineering support consists of providing existing interim releases (i.e., updates, if any, developed for the product prior to the end of engineering support) and migration advice to customers migrating to v7.1. It does not include engineering support, new bug fixes or integration of any bug fixes into previous updates.

    If you have any questions, please contact open support ticket or drop us an email support@avantra.com

    Thank you for your cooperation in this product transition. Our support staff is available to assist you in any way possible.