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      3 min read

      Avantra announces integration with ServiceNow Service Graph Connector program

      avantra and servicenow service graph

      Philadelphia, PA, August 12, 2021 – Avantra, a leading AIOps and automation platform for SAP, announced today it has joined the ServiceNow Service Graph Connector Program by integrating Avantra with Service Graph, helping customers to quickly, easily, and reliably load third-party data into the system, enabling data quality, timeliness, and scalability.

      Connectors validated by ServiceNow’s Service Graph Connector Program integrate the expertise of the ServiceNow partner ecosystem into Service Graph. Avantra’s Service Graph Connector enables customers to:

      • Automatically enrich ServiceNow’s Service Graph and CMDB with detailed SAP configuration information to improve root cause analysis, change management and security, resulting in improved system availability
      • Access detailed SAP inventory data and application dependency visualization directly from ServiceNow without requiring high levels of SAP expertise

      “We listened carefully to the needs of our customers and are excited to be able to bring this out-of-the-box solution to market, enabling our clients to maximize the business value from their investments in Avantra and ServiceNow.  This will allow SAP Operations teams to be a more integrated part of the IT Operations teams” said John Appleby, CEO Avantra.


      ServiceNow Service Graph, the next-generation system of record for digital products and services, evolves the ServiceNow Configuration Management Database (CMDB) beyond inventory and asset management. By using ServiceNow Service Graph, IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services. Service Graph underpins all ServiceNow products, allowing customers to tie together technology, people, and processes into a service-oriented view. This connected approach enables customers to leverage their existing CMDB investment to rationalize portfolios, automate development and cloud operations, manage risk, and understand ROI, driving high-value business outcomes.

      “ServiceNow is leading the future of work by creating great experiences for businesses,” said Jeff Hausman, vice president and general manager of IT Operations Management, Security, and CMDB at ServiceNow. “We are pleased to have Avantra integrate its Avantra Service Graph Connector to help further enhance satisfaction, build trust, accelerate time to value, and reduce the risk for our joint customers.”

      John Appleby, CEO at Avantra, said, “This is an important move for us and our customers. The Avantra Service Graph connector deepens our relationship and integration with ServiceNow and enables organizations who have invested in Avantra and ServiceNow to streamline their SAP Operations allowing them to spend more time on innovation.”


      About Avantra:

      Avantra is the industry-leading AIOps platform that simplifies SAP operations. Avantra boosts visibility, efficiency, and control of SAP landscapes – no matter the size, shape, or scale of the technology stack. The unmatched levels of intelligence and insight that Avantra provides, gives IT Operations teams freedom from monotonous and repetitive tasks. It anticipates issues across the entire SAP estate well before they become a problem, making Avantra the go-to automation platform for many of the world’s largest enterprises and Managed Service Providers. Avantra is a Basis team’s trusted guardian, bringing control, proactivity, and simplicity to some of the most complex SAP landscapes on the planet. 


      Avantra Media Contact: 
      Emily Tippins

      PR Contact: 
      Hemant Deswal