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      Case Study 

      Major food distributor saves 25% of time in SAP system management 

       

      Simplified maintenance and proactive alerts saves SAP Basis team more than 10 hours weekly

       

      Read the success story

      251422 Avantra Brand Icons_200x200_Automate daily SAP operation tasks
      Single day implementation, operational in less than 2
      weeks
      251422 Avantra Brand Icons_200x200_Monitoring automation
      Complete visibility showing
      all critical conditions and system warnings.
      251422 Avantra Brand Icons_200x200_Bug bounty
      False alerts have reduced significantly giving more time for strategic projects
      251422 Avantra Brand Icons_200x200_Real time monitoring
      Reduce 25% of time allocated to system management
      “I had one employee spending at least 10 hours every week just maintaining the SAP Solution Manager. Now we don’t have to do it at all. We’re very happy with Avantra.”
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      Alon Senderovitz
      CISO at Strauss Group

      Monitoring challenges

      The Strauss Group team was facing several complex problems: 

      • They knew that migrating the existing monitoring configuration to the new system was not an option given their current resources and time constraints. 
      • They feared that every single Solution Manager upgrade would produce overall system instability and several other negative side effects. 
      • The SAP Solution Manager already had several implementations bolted onto it, including Central User Administration, Central Customizing and Business Process Change Analyzer, further complicating new instance provisioning. 
      • In many cases, the alerts sent out by the Solution Manager system were so cryptic and difficult to understand that administrators were unsure how they should react to them.

      Streamlined setup and management drives improved performance

      The SAP Basis team operates Avantra via a centralized dashboard showing all critical conditions and system warnings. The system forwards the most important alerts by email and text message to individual team members. Alerts from SAP job monitoring, locked users and other alerts go directly to the corresponding departments such as finance, sales or human resources. A subset of alerts also goes to the local eyeShare installation, triggering further action based on pre-defined rules. 

      All in all, the SAP Basis team now fully relies on its SAP monitoring solution. False alerts have reduced significantly, and the new simplified maintenance interface gives the team added time and resources for more strategic projects. 

      Overview

      Challenges

      • Large distributed complex SAP landscape

      • Solution Manager send too many unclear notifications

      • Couldn’t guarantee the performance of new monitoring configuration

      Benefits

      • Single day implementation, operational in less than 2
        weeks
      • Complete visibility using centralized dashboard showing
        all critical conditions and system warnings.
      • False alerts have reduced significantly
      • Reduce 25% of time allocated to system management

      Summary

      “We were amazed by the simplicity of the system, how easy it was to add new monitored objects and to set up instant notifications,” says Senderovitz. “Learning how to use Avantra was incredibly easy, in part because the product documentation is so good.”

      Read the complete success story

      Improves monitoring reliability and employee productivity
      With Avantra your enterprise will:
      • reduce time allocated to system management
      • have complete visibility
      • reduce false alerts significantly
      Read the success story
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