Key Learnings and Challenges Explored
The Whitepaper reveals what the small print of a RISE contract means for day-to-day SAP operations – and why the gap between migrating and running with confidence is wider than most buying committees expect:
- The work doesn’t leave. The controls do. Hosting, infrastructure and database platform maintenance move to SAP. Six categories of Basis work stay with your team: application-layer operations, landscape provisioning and refresh, change and patching, interfaces and integration, security and compliance, and service management and tooling. Same accountability, less control.
- Surprises that catch experienced Basis teams out: routine ABAP dump checking is not included, memory management stays with you, client copies above 500 GB become system copies, refreshes are rationed, and your ticketing system is not the system of record (page 5).
- Cloud Application Services are priced by the run: many tasks that sound “included” are effort-based, sold in packages, and some are not offered at all. Avantra’s analysis tracks 265 line items that fall outside standard service.
- Familiar SAP tools are on the clock: EarlyWatch Alert, Solution Manager, ChaRM, TDMS and Business Connector reach the end of standard support in December 2027, with extended support options through 2033.
- RISE has an edge. The enterprise doesn’t. Monitoring, service levels and support stop at the boundary of the systems SAP operates, while real estates span RISE, on-premises, hyperscaler and SAP BTP. Across a hybrid estate, mean time to resolution often becomes mean time to agreement about whose problem it is.
The Whitepaper also includes a task-by-task appendix of what stays with you, and ten questions to ask about your RISE project before you sign.
Key Solutions and Strategic Insights
Avantra’s Whitepaper explains how organizations can get ready for RISE with the Avantra RISE Readiness Framework: Anticipate, Automate and Accelerate – an operating discipline that keeps paying back long after the migration project has moved on.
With Avantra, organizations gain:
- Anticipate – one view across the whole estate: RISE-managed and non-RISE systems, on-premises, hyperscaler and SAP BTP, so an incident spanning the boundary is one investigation rather than two. Forward-looking metrics and business transaction monitoring answer “is the business working?” automatically, and eliminate up to 90% of false positives.
- Automate – the recurring Basis work, on autopilot: system refreshes and their pre- and post-processing, patching, certificate management, user administration and housekeeping, with native integration into SAP Cloud ALM and ServiceNow. Up to 70% less manual operational effort.
- Accelerate – compliance as a byproduct: every automated action is logged and traceable, security and compliance checks run continuously, and one audit trail covers RISE and non-RISE systems. Up to 60% faster mean time to resolution, and capacity returned to the innovation roadmap.
- Proven impact across RISE, hybrid and on-premises landscapes: up to 95% reduction in unplanned downtime, 350+ automations available out of the box, and a typical ROI payback period of under three months.
- Built to complement RISE, not compete with it: Avantra covers the responsibilities that stayed yours, and fits what you already run through native integration with SAP Cloud ALM, ServiceNow and the major hyperscalers.
By replacing fragmented visibility and manual effort with intelligent automation, Avantra helps SAP teams turn the RISE migration into an operating model that is predictable, auditable and ready for what comes next.
