Trusted, hybrid observability and automation for SAP Ops—from ground to cloud.
Turn SAP events into ServiceNow action
Your service desk runs on ServiceNow, but SAP doesn’t.
That’s the gap most customers are trying to close, and it’s where Avantra fits.
Avantra continuously monitors your SAP estate — SAP application layer, HANA, the OS underneath, BTP services, and the integrations between them — and forwards what matters into ServiceNow.
Your ServiceNow workflows handle routing, ownership, and escalation the way they already do for the rest of your IT estate. Now with SAP context attached
The result is a single front door for operational issues. Basis teams stop maintaining a parallel queue. The service desk eliminates blind triage for SAP issues.
Accurate CMDB for SAP
The CMDB is only useful when it’s accurate. SAP landscapes are notoriously hard to keep accurate in a CMDB — systems get refreshed, kernels patched, instances moved, and the manual update never quite catches up.
Avantra’s outbound CMDB synchronization keeps SAP information current automatically. SAP systems, instances, databases, and their relationships delivered to ServiceNow on a schedule you control, with the option to use the Service Graph Connector for Avantra for a sanctioned, structured ingestion path available in the ServiceNow store
Sync runs the other direction, too! Pull server records from your CMDB into Avantra so monitoring scope follows the CMDB rather than diverging from it
When change management asks who owns what and what depends on what, the CMDB has the answer — and the answer is current.
Close the loop with automation
Routing an alert to ServiceNow is half the job. Resolving it is the other
SAP issues delivered to ServiceNow loop back to Avantra for action — restart a queue, clear a lock, kick off a system refresh or other automated response
Avantra’s automation runs the work, reports the result, and the ServiceNow ticket reflects the results. Operators stay in approval loops for anything sensitive
This isn’t autonomous remediation magic. It’s your existing ITSM workflow, with Avantra doing the SAP operations execution your service desk can’t do directly.
Available in the ServiceNow Store
The Avantra app and the Service Graph Connector for Avantra are both available in the ServiceNow Store at no additional cost. Most customers are connected within an afternoon: install the app, create a service account with the appropriate roles, point Avantra at your instance and start with whichever direction of sync you need first
ServiceNow Integration Capabilities
Deliver real-time events to ServiceNow and create incidents
Automatic incident updates with new information
Two-Way CMDB sync
Full automation integration and incident response
Deliver AI-Driven root cause analysis directly to incidents
Leverage existing ServiceNow routing and response workflow
Extend ServiceNow across the SAP Estate
Apply the Power of ServiceNow to your SAP Landscape.
See how the out-of-the-box integration of ServiceNow with Avantra’s industry-leading automation and AIOps platform brings ServiceNow users deep insights and control of the health, performance, and compliance of SAP landscapes.
Real results. Across real landscapes.
“We needed better access to data about critical operations… our engineers were so busy reacting to day-to-day urgency, we had to outsource more strategic activities…”
“By using Avantra, we have been able to prevent serious failures in our SAP production systems. Today, we only need 1 to 2 hours to install server updates, we have been…”
Frequently asked questions
What are the prerequisites for integration?
How does Avantra ensure data accuracy in the CMDB?
Configuration data is harvested directly from SAP systems during regular monitoring cycles and pushed to ServiceNow, eliminating manual updates and drift.
Can I control which SAP events create ServiceNow tickets?
Yes. Avantra’s alerting rules determine what gets forwarded. You configure thresholds, severity levels, and event types to match your operational requirements.
Does bidirectional sync create conflicts?
No. The two sync directions serve different purposes: outbound sync pushes discovered SAP configuration to the CMDB and inbound sync pulls server scope from the CMDB.
What happens if ServiceNow is temporarily unavailable?
Avantra queues events during outages and delivers them when connectivity resumes. Monitoring continues regardless of ServiceNow availability.