Best practice for managed service providers

Best practice for managed service providers

In the role as Chief Customer Officer, Brenton O’Callaghan regularly hears firsthand from our customers and partners about how they are evolving their sap operations workflows to embrace automation, intelligence and more. Three core themes for MSPs Most of the...
The hidden costs of downtime

The hidden costs of downtime

We’ve all been there: the dreadful unplanned and unexpected SAP downtime. Unplanned downtime comes with stress, pain, and usually a hefty cost; ranging from thousands of dollars to over a million per hour (a true case study from an Avantra customer). These costs...
AIOps: Why HR leaders should care

AIOps: Why HR leaders should care

Against a backdrop of budget cuts, HR leaders still hanker after a better experience from the technology they and their teams use to get their day-to-day work done – and in 2021, they are prepared to invest to make that happen.  That’s the message from Gartner’s...
AIOPs: Why supply chain leaders should care

AIOPs: Why supply chain leaders should care

Resilience and agility: that’s what supply chain professionals are hoping to achieve from their technology investments in 2021 and beyond. A recent Gartner survey polled 1,300 respondents worldwide, and found that 87% plan investments in supply chain resiliency within...