Customer story
Solid Cloud: Scaling SAP Operations Through Automation and Transparency
Building a Cloud-Native SAP Managed Service with End-to-End Observability
Transparency is our biggest differentiator: our customers see exactly what we see and work with us on the same platform. Avantra is our central operations platform, bringing monitoring and automation together, so we can resolve issues faster and at scale.”
– Bastian Siekaup, CEO & Founder, Solid Cloud
Solid Cloud, a market-leading managed service provider founded in Germany in 2022, set out to modernize SAP Basis operations. With a vision to unify cloud technologies and move beyond traditional SAP tooling, the company built a fully cloud-native service offering that allows them to manage both SAP Basis operations as well as non-SAP operations with Avantra.
By combining SAP expertise with automation, observability, and transparency, Solid Cloud enables customers to run complex SAP landscapes with minimal manual effort and complete transparency – while preparing for a future beyond traditional Basis teams.
The Challenge: Breaking Free from Fragmented SAP Operations
From the outset, Solid Cloud identified critical gaps in traditional SAP operations:
- Multiple disconnected tools required to deliver a single service
- Limited automation, leading to high manual effort and slow response times
- Lack of flexibility to address customer-specific requirements
- Growing talent shortages in SAP Basis teams
- Increasing complexity across hybrid and cloud environments
Customers were facing similar challenges. Many lacked in-house Basis expertise or were losing experienced staff to retirement. At the same time, business-critical SAP systems still required reliable, real-time management.
Solid Cloud needed a platform that could unify monitoring, automation, and customer collaboration – while scaling efficiently across environments.
The Solution: A Cloud-Native SAP Operations Platform with Avantra
Solid Cloud chose Avantra as the foundation for its managed service offering, transforming it into a SaaS-based platform for customers.
With Avantra, Solid Cloud built a centralized operations model that includes:
- Unified monitoring and automation across SAP and non-SAP systems
- Custom checks and workflows tailored to customer-specific requirements
- Fully automated system recovery and restart processes
- Integration with ITSM tools like Jira for seamless ticketing
- Transparent customer access to the same real-time data and insights
The flexibility of Avantra enabled Solid Cloud to go beyond standard SAP monitoring. They extended the platform to manage cloud-native and non-SAP environments, creating a single pane of glass for all operations.
Avantra is our central operations platform – it allows us to combine monitoring and automation into one unified approach.”
– Bastian Siekaup, CEO & Founder, Solid Cloud
The Impact: From Manual Effort to Intelligent Automation
By leveraging Avantra, Solid Cloud transformed how SAP systems are managed – both internally and for their customers:
- Up to 70–80% faster incident resolution through automation
- Rapid onboarding of systems – up to 90% faster than traditional setups
- Automated recovery of large-scale outages, reducing downtime significantly
- Reduced dependency on manual Basis administration
- Scalable operations model supporting rapid company growth (from 8 to 25 employees in 3 years)
In one critical incident, a data center storage failure caused dozens of systems to go down simultaneously. Using Avantra automation, Solid Cloud restored operations within hours – avoiding what would have required 15–20 hours of manual work.
Automation is now deeply embedded in their operating model: anything that happens more than twice is automated.
In an increasingly cloud-focused world, Solid Cloud have become a leading partner for customers who are starting to migrate to RISE or are managing a complex RISE migration, and are now offering support for wider IT operations to future-proof their customers’ businesses.
The Takeaway: Transparent, Automated, and Future-Ready SAP Operations
Solid Cloud has redefined managed SAP services by combining automation with full transparency. Customers gain direct access to the same platform, enabling collaboration, shared insights, and faster decision-making.
This approach not only improves operational efficiency but also addresses the long-term challenge of shrinking SAP talent pools – by shifting focus from manual administration to automation and innovation.
“The key advantage is the openness of the technology – being able to adapt Avantra to our needs and deliver real value to customers.” – Bastian Siekaup, CEO & Founder, Solid Cloud
What began as a mission to modernize SAP Basis has evolved into a scalable, cloud-native operations platform that supports both SAP and non-SAP environments.